As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association, your contribution matters, and so does your career.

The American Heart Association has an excellent opportunity for an International Program Manager, Americas Region supporting our National Center office located in Dallas, TX. This position can be home based.

In this role the International Program Manager for the Americas Region identifies, develops, and manages relationships with hospitals and other key stakeholders for the implementation of the American Heart Organization Quality and Certification Programs. The Manager will assist with enrollment of health care facilities, engage with health care providers in the development and execution of educational activities, provide consultation to sites regarding general program implementation and progress to awards to maximize site engagement and drive programmatic success. The Manager will be responsible for prospecting hospitals to identify customers, create ROI cases studies, and close American Heart Organization Certification and Get with The Guidelines (GWTG) contract. The Manager will also engage and work with key stakeholders including cardiology sister societies Ministries of Health, and other key stakeholders in the region to ensure that the American Heart Association quality improvement initiatives are a key priority within their organizations.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

• Identify, cultivate, and manage relationships with hospital and health systems, and other key healthcare stakeholder activities with regards to quality improvement.  Lead the enrollment and implementation of quality improvement programs through hospital and healthcare system visits.  Communicate, market, and promote QI program offerings within the context of cultural sensitivity to the assigned region.
• Researches and identifies healthcare institutions to target and convert existing and new QI portfolio contract sales. Develop and follow sales plan in assigned territory by building relationships with hospitals and healthcare systems. Achieves revenue goals aligned with suite of quality initiatives.
• Engage and educate the health care providers from the enrolled sites on quality improvement strategies, with attention to achievement of recognition and certification for the hospitals.
• Develop and maintain relationships with stakeholders to drive mission and program goals.
• Interacts with appropriate staff and volunteers to leverage opportunities and provide seamless customer relationship management.
• Troubleshoots and follows-up on specific customer issues.
• Prepares and provides updates to management on leads and conversion of Quality Portfolio programs and products.
• Calculates and manages sales goals for Quality Certification Programs and revenue targets according to the established business plan set by the organizations Leadership.

• Bachelor’s Degree or equivalent work experience.
• Three (3) to five (5) years of relevant experience.
• Experience with account management, sales development, or non-profit fund-raising.
• Experience in healthcare administration, clinical practice, or hospital administration, including quality or process improvement.
• Experience in patient or clinical care of cardiovascular disease and/or stroke treatment.
• Excellent written and verbal English and Spanish communication skills.
• Ability to understand, interpret, and communicate data in a cross-cultural healthcare environment.
• Proficient skills in Microsoft Office Suite including Excel, Word, and PowerPoint; proficient knowledge and skills in use of database and report writing applications.
• Ability to independently plan, prioritize and organize work to meet position outcomes in a timely, effective manner with flexibility and adaptability.
• Highly effective interpersonal skills in building collaborative, professional working relationships with internal and external partners and stakeholders.
• Must handle confidential and private information appropriately, according to the organization’s confidentiality procedures.
• Ability to meet quantitative goals through a sales and marketing approach. This includes the ability to analyze market potential and accurately monitor, record and report on program metrics and outcomes.
• Ability to interact and engage with C-Suite, ideally in hospital setting.
• Ability to travel up to 25% international and overnight stay. Must be located near a major airport. Requires access to reliable transportation at all times on an immediate basis. A valid passport is required. 

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Preferred Qualifications

• Licensed Registered Nurse or similar allied health provider
• CPHQ or like Certification
• Ability to speak French Canadian and/or Portuguese

The American Heart Association invests in its people. Here are the main components of our total rewards package.  Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary.  That’s why we regularly review the market value of jobs and make adjustments, as needed.
  
  
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position. 
  
  
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.  As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
  
  
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program.  HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
  
  
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees.  The number of days will increase based on seniority level.  You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
  
  
• Tuition Assistance - We support the career development of all employees.  This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.

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In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities