Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association has an excellent opportunity for a Rural Program Consultant, Health Care Quality! This role can be home based.

This is a full time, benefits eligible, fixed term opportunity. Current funding will expire on June 30, 2028, with a possibility of extension.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

This individual will be responsible for providing Rural Get With The Guidelines® and certification program(s) advanced account services and building on established relationships with hospital, health system, and/or National Corporate customers and outpatient facilities.  Responsible for rural hospital recruitment & enrollment processes, customer retention strategies, and activities to insure excellence and attention to details, support and service effort.  Also, responsible for daily operations and implementation of client supported project, program, or promotion, including quality improvement consultation on evidence-based guidelines of care, collaborative group facilitation, issue management, tracking, and reporting on achievement to defined goals.  Demonstrate knowledge of Quality Improvement skills related to program and products and have the ability to acquire a validated understanding of Information Technology as it relates to the program/product after training. Able to apply knowledge to the field of account management responsibility.

• Engage with clients at hospitals, healthcare systems, and/or outpatient settings, to implement and deliver program and product services, including active data collection, decision support tools, model practice sharing, peer to peer networking, collaborative facilitation, quality improvement consultation, application of education resources, and building a program site team/infrastructure for success
• Provide outstanding account support to build and maintain a positive relationship in collaboration with region staff and leadership. Review program participation and opportunities for expansion into additional quality programs. Skilled in seeking out program/product champions at the customer site, establishing relationships with key partners and decision makers/influencers in C-suite or executive positions as well as crucial relationships with front line leaders, program Medical Directors, and data abstractors
• Prioritize, plan, and deliver both accredited and non-accredited workshops
• Collaborate with sales, contracting, and operations team on the development and implementation of comprehensive territory/state plans to achieve organizational goals, and reduce health disparities
• Document activities in customer relationship management tools such as Microsoft Dynamics. Provide access and delivery of information through PMT, IRP and other Health IT systems. Record and report on account interactions and execution of the supported initiative including supervising progress and reporting
• Collaborate with appropriate hospital teams to identify and resolve compliance issues and facilitate program engagement and optimization towards care excellence & recognition, product, service value and return on investment

• Bachelor’s Degree or equivalent work experience
• Three (3) years of validated experience
• Experience in an acute care hospital or health care setting working directly on clinical quality or process improvement projects, or a national cardiac or stroke clinical quality improvement program that incorporates data capture within process improvement framework
• Experience in rural health, public health or hospital/healthcare systems for Coronary Artery Disease (CAD) Acute Coronary Syndrome (ACS) Stroke, Heart Failure
• Excellent in advanced PowerPoint, Word and Excel and delivering power Point presentations virtually and in person to both large and small groups
• Strong interpersonal and relationship building skills
• Excellent oral and written communication
• Ability to travel up to 10% local and overnight stay as needed

Preferred Skills:

• Certified Professional in Healthcare Quality (CPHQ) is preferred, or Certified Health Education Specialist, or a clinical degree in health services
• Experience in collaborative learning groups
• Experience in healthcare quality improvement systems
• Familiarity with Systems of Care work or understanding of EMS, Payers, CMS

The expected pay range will be $70,000 to $90,000. Pay is commensurate with experience; geographic differentials to the pay range may apply. The American Heart Association reserves the right to pay more or less than the posted range. The American Heart Association invests in its people. Here are the main components of our total rewards package.  Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary.  That’s why we regularly review the market value of jobs and make adjustments, as needed.
  
  
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.  
  
  
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.  As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
  
  
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program.  HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
  
  
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees.  The number of days will increase based on seniority level.  You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
  
  
• Tuition Assistance - We support the career development of all employees.  This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the AHA will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.

This position not a match with your skills?  Click here to see other opportunities.

In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities