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The American Heart Association has an excellent opportunity for a Program Manager in the Middle East and North Africa (MENA) region. 

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

The Program Manager will play a lead role and will serve as a consultant, business developer, educator, and account manager in securing new and maintain existing relationships with hospitals and health systems to maximize their engagement in the Association’s suite of Quality Improvement Programs (Get With the Guidelines, Hospital Certification and RQI) and Professional Education programs in the MENA. The position will report to the General Manager of Healthcare Quality Systems, UAE. They will share best practices in program adoption between customers and drive portfolio adoption and successful implementation leading to long term, strategic relationships, and trusted embedment into hospital systems. You will support the GM in managing relationships with the local ministries and government organizations. You will be the ambassador for the “why” and “how” behind the mission of saving more lives and engaging client leadership in joining the journey. Responsible for achieving annual strategic plan and yearly sales goals to increase market penetration for the Association’s Portfolio.

This position combines strategic planning, operational excellence, stakeholder engagement, and leadership to enhance the impact and accessibility of Association’s programs while ensuring alignment with organizational goals and regional market demands.

Strategic Planning and Market Development

• • Develop and implement comprehensive program strategies aligned with Association’s global mission and UAE market needs.
  • Conduct in-depth market research to identify growth opportunities, trends, and gaps in ECC, Quality, and Certification programs.
  • Devise sales strategies targeting hospitals, healthcare systems, outpatient clinics, and post-acute care facilities to increase market penetration.
  • Identify and leverage digital tools to expand program reach and improve delivery efficiency.

Program Implementation and Management

• • Oversee the rollout of the Association’s programs, ensuring adherence to quality standards, best practices, and timely delivery.
  • Develop and present ROI case studies to prospective healthcare organizations, advocating for the adoption of the Association’s Quality Portfolio programs.
  • Facilitate the implementation of certification processes, including gap analysis, training, and compliance.
  • Monitor program performance through clearly defined KPIs, making adjustments as needed to achieve targets.

Stakeholder Engagement and Representation

• • Build and maintain strong relationships with healthcare providers, government agencies, regulatory bodies, and healthcare sector.
  • Engage volunteer champions to support program delivery and awareness campaigns.
  • Address stakeholder concerns and provide timely solutions to maintain high levels of satisfaction. 

Financial Management

• • Assess and align program activities with UAE’s healthcare regulatory requirements and local systems of care initiatives.
  • Collaborate with the General Manager to set and achieve goals, including certifications and training program enrollments.

Monitoring, Reporting, and Continuous Improvement

• • Collect and analyze data to measure program performance and impact.
  • Track and report on leads, conversion rates, and program adoption to ensure timely follow-ups and successful implementations.
  • Foster a culture of continuous improvement by identifying and implementing enhancements in program delivery.

Required:

• Bachelor’s Degree in a healthcare field (e.g., Nursing, Pharmacy, , Medicine, Public Health, Healthcare Administration, or equivalent).
• Three (3)+ years in sales development or program management, and/or relationship management.
• Strong understanding of the MENA healthcare landscape and familiarity with C-Suite stakeholders.
• Ability to travel and overnight stay.

Advantageous Qualifications:

• Experience within a clinical/Quality healthcare environment strongly preferred.
• Experience delivering education/training within a clinical environment.
• Advanced degree or certifications in healthcare quality (e.g., PMP, Lean Six Sigma, or CPHQ, etc.).

Skills:

• Excellent project management and organizational skills, with proficiency in tools such as Microsoft Project or similar.
• Analytical and problem-solving abilities, with a focus on data-driven decision-making.
• Ability to understand, interpret, and communicate data in the healthcare environment.
• Ability to implement effective business-to-business marketing/sales plans
• Exceptional communication and interpersonal skills, capable of influencing stakeholders at all levels.
• Proficiency in Microsoft Office Suite and CRM tools (e.g., HubSpot).
• Familiarity with digital transformation and e-learning platforms.
• Excellent written and oral communications

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the AHA will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.

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In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities