Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association has an excellent opportunity for a Client Services Manager in our Healthcare Business Solutions (HBS) department!

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X, and at heart.jobs.

This individual will oversee eCommerce Customer Accounts for Shop CPR. Customer account setup, accounts receivable process execution and process alignment across the American Heart Association’s third‑party eCommerce fulfillment vendor and sales channels. This role ensures a flawless customer experience by aligning customer facing business processes across all eCommerce platforms and portfolios. This role requires a high degree of integrity and has direct contact with customers and internal key partners.  And is directly responsible for maintaining process consistency in account setup, accounts receivable and account administration of our invoiced customers.  

• Lead all aspects of onboarding and account set up for eCommerce accounts
• Lead all aspects of 3^rd party vendor Accounts Receivable staff and directly engage with internal staff and customers
• Document and develop guidelines and SOPs using AI-enabled tools such as MS Copilot
• Align, improve and document key eCommerce customer processes across Finance, Operations, and Customer Service
• Monitor goals and performance metrics; adjust processes to meet customer needs
• Engage with users across Association platforms including LMS, Professional Education Portfolio, and Heartsaver Direct

Client Services Manager Experience:

• Bachelor's degree or equivalent business experience. Bachelor’s degree in Business preferred
• Minimum three (3) years cross-functional professional business experience or project management experience
• Direct customer contact; so must have excellent written and verbal communication skills
• Ability to multitask and work both independently and collaboratively
• Experience managing complex projects and working with financial systems such as Oracle and Netsuite
• Strong customer-centric mindset and ability to track and monitor account adherence
• Comfortable conveying timelines, managing expectations, and handling multiple priorities
• The ideal candidate is organized, a self starter and able to motivate others while using a data driven approach

Office Management Experience:

• Experience with accounts receivable collections, proactively following up with customers to ensure timely payments
• Experience with processing and tracking invoice payments, ensuring timely receipt and accurate application to customer accounts
• Experience handling invoice payment reconciliations to customer account

Travel:

• Ability to travel up to 5% local and overnight stay

The American Heart Association invests in its people. Here are the main components of our total rewards package.  Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary.  That’s why we regularly review the market value of jobs and make adjustments, as needed.
  
  
• Performance and Recognition – You are rewarded for achieving success through annual salary planning and incentive programs; eligibility for an incentive program is based on the type of position.  
  
  
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.  As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
  
  
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program.  Heart U is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
  
  
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees.  The number of days will increase based on seniority level.  You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
  
  
• Tuition Assistance - We support the career development of all employees.  This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the Association will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities.

This position not a match with your skills?  Click here to see other opportunities.

In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities