The American Heart Association (AHA) has a great opportunity for a Call Center Trainer role in our National Engagement Center located in Richardson, TX.
In this role your training expertise will help us lead the culture change initiatives and strategies; develop and facilitate training curriculum for all staff including new and existing employees. You will help us drive an ongoing training on quality, process improvement, customer satisfaction and leadership development. You will also have the opportunity to partner with management on aligning training programs to business goals.
Your goal is to track, analyze and measure the impact of training programs on business results by examining learner's satisfaction levels, proficiency testing, attendance and job performance. You will then utilize your findings to implement suggestions for improvement.
Here are some of the larger projects you will be working on:
Finally, you will provide operational leadership by serving as weekend and on-call supervisor for onsite and remote employees by monitoring service levels and key performance indicators.
Want to help get your resume to the top? We are looking for your expertise in the following areas.
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At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.
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EOE Minorities/Females/Protected Veterans/Persons with Disabilities