American Heart Association

Regional Director, Healthcare Quality and Systems Improvement

Location US-OR-Portland
Posted Date 4 months ago(11/27/2019 11:00 AM)
Requisition ID
Job Family Group
Health Strategies & Programs
Job Category
Health Strategies
Additional Locations
US-AZ-Tempe | US-WA-Seattle


Are you ready to join an organization where you can be a relentless force for a world of longer, healthier lives?


Envision all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every single day. Is it easy? No. Is it worthwhile? you bet!


This is satisfying work that makes a real difference in people's lives. You can achieve professional growth with personal fulfillment. You will connect with people and make a lifesaving impact. You will partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare.



One of the many ways the American Heart Association and American Stroke Association promote healthier lives is by supporting healthcare professionals' quest for continuous quality improvement. With our suite of quality programs, we put up-to-date treatment guidelines, tools and resources to work in hospitals and outpatient practices across the nation!


Get With The Guidelines® is a program that helps ensure consistent application of the most recent scientific guidelines for heart disease and stroke treatment. Simply put, Get With The Guidelines seeks to ensure that the right patient is getting the right treatment at the right time. Learn more at


As the Director, Quality and Systems Improvement, you will have a key role in identifying, securing, cultivating and managing relationships with new healthcare organizations and professionals to advance the AHA’s suite of healthcare quality improvement programs.


Are you a clinical medical sales professional who is ready to apply your sales and account management experience to advance our lifesaving mission?


Consider this opportunity to generate new business, increase the pipeline to advance quality improvement programs and expertly manage accounts to make longer, healthier lives possible!


This position can be based in metro locations within Oregon, California, Arizona or Washington.


Specific functions include:


  • Researches and secures new business, developing a robust pipeline independently and with volunteer and staff leads.


  • Strategically designs, leads and drives a thorough sales process with each opportunity.


  • Coordinates and conducts GWTG and ambulatory account management activities for assigned hospitals in market including implementation and quality improvement consulting.


  • Functions as an educator and advisor using a consultative approach to ensure progress within the quality improvement continuum.


  • Develops, manages, and cultivates effective and collaborative relationships with hospital leaders and staff.


  • Identifies and brings to bear opportunities and methods for improving clinical performance through process improvements, workflow redesign, and care management.
  • Serves as a resource by demonstrating a comprehensive understanding of the benefits of the program and the ability to surmount barriers by applying a consultative, value-added approach.


  • Identifies, secures, cultivates and manages key market stakeholder relationships such as local business coalitions, hospital systems or health plans.


  • Serves as Account Manager with stakeholders impacting program goals such as Departments of Health or Quality Improvement Organizations.


  • Collaborates with regional staff and volunteers to identify and maximize opportunities and provide seamless customer relationship management.


  • Identifies and develops revenue-generating opportunities to drive mission and revenue goals for the AHA. Ensures that all relationships adhere to AHA policies and guidelines, facilitates the approval process of proposals, letters of agreement and other required documents.


  • Identifies, recommends and leads opportunities to further the success of all Quality & System Improvement programs. Stays on the leading edge of external and internal trends and factors that influence the potential of creative corporate sponsorships and demonstrates the business literacy to package those into actionable proposals. Markets and implements programs with a focus on advancing ambulatory and in-hospital programs.


  • Consults with appropriate healthcare teams with respect to the compliance issues and strategies within the scope of the position.


  • Maintains customer relationship management data on an ongoing, consistent basis including use of Microsoft Dynamics.


  • Maintains current and competent level of knowledge on AHA Quality & Systems Improvement suite of initiatives, specific to evidence based clinical guidelines.



Highly agile sales professional with a demonstrated track record that includes:


  • Three years of sales experience that includes experience in the healthcare industry involving interaction with physicians, healthcare executives, community leaders, and other key partners.


  • Project management experience including planning and monitoring progress of review cycles to meet contract deliverables, making accurate and complex decisions in a fast-paced environment timely and following-through with pended issues.


  • Demonstrated success in meeting quantitative goals through a consultative sales and marketing approach. Applies a range of innovation and creativity of problem-solving techniques to think through and solve issues creatively to improve performance and company effectiveness. Analyzes market potential and accurately monitors, records and reports on program metrics and outcomes.


  • Demonstrated experience in customer relationship management including ability to anticipate needs and provide relevant, accurate information; answer questions regarding individual cases and provide the necessary feedback and information to customers.


  • Proven ability to independently plan, prioritize and organize work to meet position outcomes in a timely, effective manner with flexibility and adaptability. This includes the initiative to identify issues, research them and pursue solutions and the discretion to bring forward issues and recommended solutions to the supervisor’s attention.


  • Highly effective interpersonal skills in building collaborative, professional working relationships with internal and external partners.


  • Must handle confidential and private information appropriately, according to the AHA confidentiality standards.


  • Demonstrated ability to manage the assigned market including up to 80% travel, including overnight travel.


  • Bachelor’s degree in healthcare administration, business administration or related field.



Click on “New Resume” (or “Existing Resume” if you have previously applied to AHA positions) to submit your online application. Only those deemed most qualified will be contacted to interview.


At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.


This position not a match with your skills? Click here to see other opportunities.


Be sure to follow us on Twitter #TheAHALife

EOE Protected Veterans/Persons with Disabilities


This position is eligible for the AHA’s Employee Referral Program. Please contact Western States HR for details.





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