Are you ready to join an organization where you can be a relentless force for a world of longer, healthier lives?

Envision all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every single day. Is it easy? No. Is it worthwhile? you bet!

This is satisfying work that makes a real difference in people's lives. You can achieve professional growth with personal fulfillment. You will connect with people and make a lifesaving impact. You will partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare.

The American Heart Association has an excellent opportunity for a Quality Improvement Manager based out of our National Center office located in Dallas, TX!

Please Note: May work from home in a virtual work role serving a specific region(s) geographically/remotely and possibly from a regional AHA office if applicable). Hiring manager will define the region/territory/market. Please note that this may be subject to change, especially in a virtual coverage capacity.

This individual will be responsible for providing Get With The Guidelines® and certification program(s) advanced account services and building on established relationships with hospital, health system, and/or National Corporate customers as well as EMS agencies and outpatient and/or post-acute facilities.  Responsible for managing post-sales process, customer retention, and activities to insure excellence and attention to details of the sales support and service effort.  Also, responsible for daily operations and implementation of client supported project, program, or promotion, including issue management, tracking, and reporting on achievement to defined goals.  Demonstrate knowledge of Quality Improvement skills related to program and products and have the aptitude to acquire a working knowledge of Information Technology as it relates to the program/product after training. Able to apply knowledge to the field of account management responsibility.

• Engage with clients at hospitals, healthcare systems, post-acute facilities, ambulatory/outpatient settings, or EMS organizations to implement and deliver program and product services, including active data collection, decision support tools, best practice sharing, quality improvement consultation, and how to build a program site team/infrastructure for success
• Provide exceptional account support to build and maintain a positive relationship in collaboration with region staff and leadership. Review program participation and opportunities for expansion into additional quality programs. Skilled in seeking out program/product champions at the customer site, relationships with key stakeholders and decision makers/influencers in C-suite or executive positions as well as essential relationships with front line leaders and data abstractors
• Organize, plan, and deliver both accredited and non-accredited workshops,
• Collaborate with sales team on the development and implementation of comprehensive territory/state plans to achieve organizational goals, generate revenue and reduce health disparities
• Document activities in customer relationship management tools such as Microsoft Dynamics. Provide access and delivery of information through PMT, IRP and other Health IT systems. Record and report on account interactions and execution of the supported initiative including tracking progress and reporting
• Consult with appropriate hospital teams to identify and resolve compliance issues and facilitate program participation progress and optimization of program and product value and return on investment

• Bachelor’s Degree or equivalent work experience
• Five (5) – Eight (8) years of relevant experience
• Experience in an acute care hospital working directly on clinical quality or process improvement projects, or a national cardiac or stroke clinical quality improvement program that incorporates data capture within process improvement framework
• Experience in hospital/healthcare systems for Cardiac, Stroke, Resuscitation, Heart Failure, and/or Atrial Fibrillation
• Excellent in advanced PowerPoint, Word and Excel and delivering power Point presentations to both large and small groups
• Strong interpersonal and relationship building skills
• Excellent oral and written communication
• Ability to travel up to 30% local and overnight stay

Preferred Experience:

• Certified Professional in Healthcare Quality is preferred, or Certified Health Education Specialist, or a clinical degree
• Experience in collaborative learning groups.
• Experience in healthcare quality improvement systems
• Familiarity with Systems of Care work or understanding of EMS, Payers, CMS

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

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EOE/Protected Veterans/Persons with Disabilities