American Heart Association

Development Operations Specialist

Location US-VA-Glen Allen
Posted Date 3 weeks ago(3/29/2021 1:42 PM)
Requisition ID
2021-6794
Job Family Group
Fundraising/Direct Sales
Job Category
Administrative Support

Overview

Are you ready to join an organization where you can be a relentless force for a world of longer, healthier lives?

 

Envision all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every single day. Is it easy? No. Is it worthwhile? you bet!

 

This is satisfying work that makes a real difference in people's lives. You can achieve professional growth with personal fulfillment. You will connect with people and make a lifesaving impact. You will partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare.

 

Responsibilities

 

The American Heart Association (AHA) has an excellent opportunity for a Development Operations Specialist located anywhere in our Eastern States region The position is currently posted in Glen Allen, VA, however the location is flexible.  

This position is responsible for duties associated with supporting development team members in their fundraising efforts primarily through multiple event management systems (EMS). Duties include mass email coordination and distribution through multiple systems, updating fundraising event websites, executing virtual event productions, coordinating technical needs and financial processing equipment for in-person events, guiding staff on pre- and post-event EMS tasks and collaborating with colleagues and departments on a variety of other important tasks that advance our mission.

Key Details

  • This is either an office or home-based position which will require occasional travel to events and meetings including overnight travel within the Eastern States region (COVID-19 restrictions permitting). Strong reliable home internet is a requirement if home-based.
  • Non-exempt hourly position with a 37.5-hour work week
  • Must be willing to work outside of standard hours as needed, including occasional weekends in support of events

Mass Email Coordination and Distribution and Website Updates

Emails through EMS’s encourage participants to join event campaigns and fundraise towards the mission of the American Heart Association (AHA).  

Primary responsibilities include (but are not limited to):

  • Upload email content information from fundraising staff into event management systems, assign distribution lists and send according to schedule (Exact Target/Salesforce, Luminate, Greater Giving).
  • Attention to detail required for formatting, spelling, grammar, and punctuation.
  • Update and customize email templates as needed with HTML.
  • Ensure emails are in compliance with internal branding guidelines, gaming laws and American Disabilities Act (ADA) for the visually impaired. Any embedded videos links require closed captioning features.
  • Add sponsorship logos to pre-built campaign websites ensuring compliance with internal branding guidelines. 

 

Campaign Support (Virtual and In-Person)

The Development Operations Specialist is responsible for helping to plan and execute a variety of events.

Primary responsibilities include (but are not limited to):

  • Virtual Event Production (Zoom webinars, Bizzabo, Event.Gives, Streamyard)
    • Coordinating event content
    • Creating multimedia presentations
    • Providing technical support for digital experiences (producing, running show, chat box management, etc.)
  • Attending in-person events to help with set up, execution and tear down (COVID 19 restrictions permitting)

 

Social Event EMS Technical Support

Social events such as black-tie galas or luncheons need technical support to ensure fundraising systems are efficient and functional for the donor experience and that local AHA staff are competent in using the systems.  The primary system used for social campaigns is Greater Giving (GG).

Primary responsibilities include (but are not limited to):

  • Obtain internet information from venues to verify it meets AHA requirements and ensure it has been tested pre-event.
  • Arrange for processing equipment needs at events (computers, printers, credit card equipment etc.)
  • Coach staff on tasks needing completion on a timeline within GG related to events (attendee information, seating charts, auction bidder numbers, auction packages, receipting, transmitting credit card information for processing etc.)
  • Coordinate on-line bidding functionality for events.

General Position Expectations

  • Maintaining a high level of service by responding to customer inquiries both internally and externally in a knowledgeable and timely manner
  • Performing other duties as required to support services provided by the Business Operations department
  • Preparing presentations, instructions, correspondence, and documentation in a timely manner
  • Working independently and within a team on special nonrecurring and ongoing projects

Qualifications

Want to help get your resume to the top?   Take a look at the experience we require:  

  • High School Diploma or equivalent. College degree or technical school preferred.
  • Three (3) years of experience using event management systems or the equivalent
  • Proficient skills in Microsoft Office 2010 including Word, Excel, PowerPoint, and Outlook

Required Skills:

  • Proficient in using web conferencing software (Zoom, Microsoft Teams, etc.)
  • Exceptional skills in PowerPoint, Word, and Excel (Advanced knowledge and skill with these programs is preferred. These skills are subject to testing.)
  • Digital event production experience
  • Technical and problem solving aptitude
  • Excellent verbal and written communication
  • Strong collaboration skills
  • Ability to manage multiple projects simultaneously
  • Ability to work with cross-functional teams
  • Strong time management skills
  • Excellent attention to detail
  • Ability to lift 25 pounds

Preferred Skills & Experience:

  • Nonprofit experience
  • Project management experience
  • Design skills, preferably in Canva or similar design tools
  • Knowledge of HTML and email marketing basics
  • Proficient in Microsoft SharePoint system and Microsoft Teams
  • Proven ability to respond quickly to changing ideas, responsibilities, expectations, strategies and other processes at work

Attracting talented, committed employees means offering a competitive benefits package, ongoing professional development and training, and a diverse and inclusive environment in which to work and grow. And we do. 

 

Compensation & Benefits

Employees scheduled to work at least 20 hours per week are eligible to participate in the medical, dental, and vision plans the first of the month following 30 days of service. AHA subsidizes the medical and dental cost to ensure benefits are affordable. Eligible dependents under AHA’s group benefit plans include legal spouse, domestic partner, children under the age of 26 or who are disabled. AHA offers additional benefits like an EAP, telehealth benefit for general medical and behavioral health, flexible spending accounts, life insurance, and disability.
 
Retirement Plans: AHA retirement plans offer employees a way to start saving after their first paycheck. The retirement plans provide employer contributions after two years of service.   If you have previous 501(c)(3) non-profit experience, within the last 5 years, at a national health agency, an institution of higher learning or a medical institution, that experience may count towards the two-year waiting period.  Employees are 100% vested in employee and employer contributions.
 
Paid Days Off: Regular full-time and part-time employees earn Paid Time Off (PTO) based on years of service. PTO begins accruing on date of hire. Full time employees receive one paid Community Service time off day per year and are encouraged to participate in projects, programs and organizations which contribute to the health and vitality of their communities. AHA also offers 12 paid holidays per year.

Leaves of Absence: AHA offers both Short Term and Long-Term Disability benefits which replace earnings if you are unable to work due to a non-work-related illness or injury. Employees are eligible for Short Term Disability after 90 days of service and are eligible for Long Term Disability after being disabled for 90 days or more. Eligible employees can take up to 12 weeks off of work for a qualified leave of absence under the Family Medical Leave Act (FMLA), intermittent FMLA leaves and leave as an accommodation under the Americans with Disabilities Act as Amended (ADAAA).

 


At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

This position not a match with your skills? 
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Be sure to follow us on Twitter #TheAHALife

EOE/Protected Veterans/Persons with Disabilities

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