American Heart Association

Donor Communications Manager

Location US-TX-Dallas
Posted Date 1 month ago(5/21/2021 2:09 PM)
Requisition ID
Job Family Group
Marketing & Communications
Job Category
Marketing, Communications & Public Relations


Are you ready to join an organization where you can be a relentless force for a world of longer, healthier lives?


Envision all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every single day. Is it easy? No. Is it worthwhile? you bet!


This is satisfying work that makes a real difference in people's lives. You can achieve professional growth with personal fulfillment. You will connect with people and make a lifesaving impact. You will partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare.

Due to the current pandemic, daily travel is minimal and voluntary to ensure the health and safety of staff. There is no overnight travel currently. In the future, this position may resume daily and/or overnight travel.  All AHA offices are closed and staff are currently working from home.  In the future, this position will resume to being based in the local office.



The American Heart Association has an excellent opportunity for a Donor Communications Manager in Mission Advancement!  This position can be remote/home based but must live near a major airport.


This individual will be responsible for creating and implementing high-touch and strategic donor communications for top organizational wide donors, with a focus on increasing, renewing and retaining revenue from major, principal, and planned gift donors and grantors, as well as revenue through referral partners. Responsible for ensuring consistent, high-quality interactions, stewardship and engagement with the AHA. Responsible for planning, production management and serving as lead writer/editor for broad reach publications, or for segments within those. Responsible for omni channel donor and key stakeholder communication content such as email communications, donor stories/content, AHA Professional Advisor Network copy, special donor publications such as our major gift Impact Report and conversation guides, webinars, podcast and video scripting.

  • Write, edit, and curate storytelling content and/or serve as managing writer as part of writing/editing/curation teams, typically for broad (rather than individual) distribution to major/planned/principal gift and grant audiences. Develop copy for newsletters, Annual Report, Impact Report, targeted emails, conversation connections publications, scripting, talking points, templates for stewardship reporting and other purposes as needed
  • Serve on the development and implementation team for the Mission Advancement Marketing and Communications plan. Implement, manage and regularly report progress on significant elements of the marketing and communications plan as assigned, ensuring delivery is on strategy, on production timelines, and within budget
  • Lead project and publication production implementation/ management, meet or be accountable for deadlines, collaborate with partners and deliver a quality final product. Maintain detailed electronic records for all communication related projects, such as tracking of special engagement collateral, communications pieces created for major gifts and individual giving donors, Giving Society members, funding opportunities, stakeholder interviews and donor reporting schedules, etc.  Deliver on special projects as they arise.Contribute to the objectives and goals of the Marketing and Communications team, Grants and Operations Division, and Mission Advancement Department. Provide quality content or template contributions for funding opportunities materials and resources



  • Bachelor’s Degree or equivalent work experience
  • Five (5) – Eight (8) years of experience
  • Experience managing communications, project management
  • Experience working with volunteers and donors
  • Demonstrated ability to manage complex projects, multi-task, and set priorities
  • Strong writer with excellent written and verbal communication skills
  • Demonstrated ability to work independently and as a member of a team
  • Demonstrated analytical and problem-solving skills
  • Self-motivated and able to work with limited supervision
  • Solid computer skills with the capability to master new software applications and technologies Excellent Microsoft Word, Outlook, Excel, and PowerPoint skills required
  • Ability to engage all major, principal, and planned donor types, and to collaborate with partners across the AHA
  • Ability to travel up to 10% local and overnight stay

Preferred Experience:

  • Prior experience in a non-profit setting, national level preferred.
  • Prior communications, marketing or public relations agency experience
  • Knowledge and experience with non-profit or donor communications vehicles
  • External Communications, communication publications experience


At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

This position not a match with your skills? 
Click here to see other opportunities.

Be sure to follow us on Twitter #TheAHALife

EOE/Protected Veterans/Persons with Disabilities


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