American Heart Association

Key Account Manager

Location Diversity Distribution SouthWest
Posted Date 1 week ago(7/20/2021 5:37 PM)
Requisition ID
Job Family Group
Direct Sales
Job Category
Health Strategies


Are you ready to join an organization where you can be a relentless force for a world of longer, healthier lives?


Envision all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every single day. Is it easy? No. Is it worthwhile? You bet!


This is satisfying work that makes a real difference in people's lives. You can achieve professional growth with personal fulfillment. You will connect with people and make a lifesaving impact. You will partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare.

Due to the current pandemic, daily travel is minimal and voluntary to ensure the health and safety of staff. There is no overnight travel currently. In the future, this position may resume daily and/or overnight travel.  All AHA offices are closed and staff are currently working from home.  Offices will be reopening on a part-time basis in September 2021 and a full-time basis in January 2022; this position will resume to being based in the local office.



The American Heart Association has an excellent opportunity for a Key Account Manager located within our Southwest Region! This position can be remote/home based but must live near a major airport.


The Key Account Manager supports and contributes to the overall revenue goal of the Health Care Business Solutions (HBS) – Emergency Cardiovascular Care (ECC) Field Operations team (approximately $94 million domestically) as part of meeting/exceeding his/her revenue goals. Responsibilities include maintaining and sustaining current customer growth within the assigned Top Tier Accounts as well as maintaining a current pipeline of opportunities; consulting and collaborating with AHA affiliate offices, and other department/teams within HBS and RQIP. The Key Account Manager also conducts annual business reviews on training with each assigned Training Center to ensure they are meeting our gold-standard approach to training. The team of Key Account Managers are responsible for 1) identification, management and revenue growth of corporations, government entities, university/college and public saftey partners, and perhaps, specific healthcare institutions, in assigned horizontal and vertical markets; and 2) the account management of Training Centers and sites in their assigned territory, including an emphasis of quality training,  and, 3) building out strategic account plans for each assigned Top Tier Account in consultation with affiliate and HBS partners. This account management is based on building a strong rapport and relationship with assigned accounts that will foster greater loyalty to American Heart Association  through their consistent and high-level of customer service, consultative sales, and assistance to these assigned Training Centers.    


  • Sell/Market HBS training programs to approximately 150-200 existing assigned accounts and increase Instructor-led training, eBooks, ecards, and eLearning) growth in customer base. Establish a pipeline for continued growth in the territory
  • Prospect for new business in the Health and Safety Market via direct sales calls
  • Consults and collaborates with AHA affiliate offices outside partners and other departments/teams within HBS
  • Maintain primary data points in sales database via our Customer Relationship Management program
  • Manages individual Field Territory, including planning and time/territory management with a focus on product portfolio

Want to help get your resume to the top?   Take a look at the experience we require:



  • Bachelor’s degree or equivalent work experience
  • Five (5) – Eight (8) years of relevant experience
  • Experience in sales, business development or marketing of products and programs to healthcare systems, government entities, school systems, public safety entities, etc.
  • Knowledge of AHA Emergency Cardiovascular Care Programs products, policies and procedures or similar program/products from external to the AH
  • Computer experience with a proficiency in Microsoft Office or similar
  • Excellent presentation skills, including development of presentations
  • Skilled in written and oral communications. Knowledge of business English, spelling, grammar and punctuation
  • Advanced problem solving and use of negotiation, and consultative sales; ability to work in a collaborative work environment
  • Ability to travel up to 60% locally with some overnight stay

Preferred Skills:

  • Some College
  • Microsoft Windows
  • Microsoft Dynamics
  • Excel
  • Microsoft PPT


At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

This position not a match with your skills? 
Click here to see other opportunities.

Be sure to follow us on Twitter #TheAHALife

EOE/Protected Veterans/Persons with Disabilities


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