American Heart Association

Director, Development Operations

Location US-CA-Los Angeles
Posted Date 2 weeks ago(1/13/2022 1:33 PM)
Requisition ID
Job Family Group
Business Operations
Job Category
Administrative Support


Are you ready to join an organization where you can be a relentless force for a world of longer, healthier lives?


Envision all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every single day. Is it easy? No. Is it worthwhile? You bet!


This is satisfying work that makes a real difference in people's lives. You can achieve professional growth with personal fulfillment. You will connect with people and make a lifesaving impact. You will partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare.


The American Heart Association (AHA) has an excellent opportunity for a Director of Development Operations within our Western States Region based in Los Angeles, California.


Under broad supervision, the Director of Development Operations position is responsible for effectively developing, planning, managing, and implementing operations and special events for the Division to ensure overall success of division revenue, health impact and volunteer engagement goals.  This includes independently managing volunteerism for field operations and assigned campaigns/events, planning and execution of events and management of division operations.  Ensures full compliance with applicable laws, ordinances and policies for safe, effective, and efficient operations and service delivery.


Essential Duties

  • Manages direct reports consistent with the AHA's leadership competencies. Provides staff leadership in ensuring effective, efficient delivery of division operations including business operations, campaign coordination, event logistics and vendor management.
  • Serves as the operations lead for the Division and primary liaison with Western States and National departments on facilities, finance/accounting, human resources, safety and security, and vendor management. Facilitates orientation and onboarding of division staff.  Stays current with Region and National business operations standards and requirements. 
  • Provides guidance and expertise to internal business partners on policies and procedures. Creates solutions that help drive AHA business goals while ensuring risk is managed.  Includes ensuring companies requiring CRRC review are submitted in a timely manner, guiding development staff through CRRC submission process, obtaining appropriate legal review on contracts and agreements, advising on solutions to support desired business outcomes in compliance with AHA policies and standards.
  • With Events Planning Manager and other internal partners, provides logistics management and coordination for assigned initiatives and events including permits, site contracts, infrastructure, lighting, sound, food and beverage, etc. Oversees the vendor contract process for assigned events to ensure that each site is following American Heart Association best practices, guidelines, and procedures. Ensures vendors adhere to policies and contractual obligations and perform as agreed upon, and negotiate remedies if obligations are not met. Evaluates and manages vendor relationships to ensure service levels are maintained or exceeded.
  • Develops, tracks, and manages to campaign budget. Manages invoices, expenses, and related accounts for assigned campaigns/events. 
  • Leads Dynamics compliance for the Division. Creates and runs reports from internal databases and systems.  Ensures that income targets, goals, weekly reports are timely, clear, and effective in meeting leadership needs related to revenue. Ensures accuracy and adherence to the latest policies and practices of the AHA as they relate to fiscal and event financials.  Monitors accounts receivables for past due pledges and ensures appropriate follow-up.
  • Oversees the management of the property and facilities, ensuring that standards for safety and operational compliance and effectiveness are consistently met. Includes office/building daily operations in accordance with established policies and procedures; coordination of maintenance and repair work; maintaining disaster preparedness/emergency response plans for the office; ensuring office safety, security, and risk management, and appropriately responding to property/facility needs.  
  • Oversees and directly performs Accounting Liaison (AAL) and finance responsibilities including mail processing, cash receipts, accounts receivables, fiscal compliance.
  • Collaborates on volunteer recruitment and management including training volunteers and planning and managing assignments on-site during event. Serves as a liaison with corporate volunteer leaders in managing employee participation at AHA events.
  • Serves as division coordinator for office-based internship program
  • Actively manages organizational culture of high accountability, engagement and performance including identifying and implementing continuous process improvements for operational excellence.


Want to help get your resume to the top?   Take a look at the experience we require:


  • Minimum three (3) years’ experience with:
    • Demonstrated work experience in managing complex operations and projects in a high performing team environment with personal accountability for quality and results.
    • Demonstrated ability to organize and manage multiple projects, prioritize tasks and meet deadlines with proactive communication, thorough planning and execution and allocating/providing resources, additional support or training.
    • Highly effective interpersonal and communication skills. Ability to consistently maintain a professional, calm and friendly manner in creating positive customer experiences externally and internally.
    • Proven problem-solving skills with the ability to identify potential issues that may impact organizational productivity and/or compliance and address proactively and timely.
    • Effective project management and event management skills in a dynamic environment with multiple stakeholders.
    • Experience in positively managing change including anticipating and championing organizational change, creating contingency plans, proactively considering short-term and long-term impact.
    • Experience in negotiating services and managing service level agreements


Here are some of the preferred skills we are looking for:

  • Bachelor’s degree may be preferred in supporting the required level of skill, knowledge and experience required.
  • Knowledge of the AHA’s standards and procedures.
  • Experience with sales or fundraising strategies
  • Experience managing staff and volunteers

So, are you ready to work for the largest voluntary health organization dedicated to fighting heart disease, stroke and other cardiovascular diseases? 


The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

This position not a match with your skills? 
Click here to see other opportunities.

Be sure to follow us on Twitter #TheAHALife

EOE/Protected Veterans/Persons with Disabilities


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