American Heart Association

Operations Manager, Creative Services

Location US-TX-Dallas
Posted Date 2 months ago(5/31/2022 9:58 AM)
Requisition ID
Job Category
Marketing, Communications & Public Relations
Position Type
Full Time


Are you ready to join an organization where you can be a relentless force for a world of longer, healthier lives?


Envision all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every single day. Is it easy? No. Is it worthwhile? You bet!


This is satisfying work that makes a real difference in people's lives. You can achieve professional growth with personal fulfillment. You will connect with people and make a lifesaving impact. You will partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare.


The American Heart Association (AHA) has an excellent opportunity for an Operations Manager, Creative Services in our National Center office located in Dallas, TX.

The Operations Manager will manage the operations for the creative team with a key focus on driving process improvements, reporting Creative Services results to Design Studio Director, cultivating a partnership with internal business leaders, and effective planning and forecasting for budget and resource needs. Effective project management skills and experience with process improvements are critical in this position.


Essential Job Duties:

  • Manage projects and production teams and all workflow processes within the department; ensure effective production procedures are implemented and operational with 3rd party staffing firms.
  • Manage department resources to ensure consistent, timely delivery of all studio outputs/elements to the requisite quality across all confirmed client commitments; continue to target operational efficiencies and enhanced effectiveness in Creative Services.
  • Serve as liaison between department and other business units, external clients and stakeholders while balancing top class customer service with company goals and departmental targets; partner with groups outside of Creative Services to develop cross-functional partnerships and processes.
  • Work with internal clients to forecast and track budget and expenditures; Utilize effective planning techniques (scheduling, peak shifts, assessing Marketing needs, etc.) to ensure operational efficiency.
  • Assess and lead process improvements across Creative Services, ensuring efficiencies within all areas; coordinate with team members and partners outside of studio to develop and implement improvements
  • Oversee improvements of creative asset management, evaluating our current system and leading changes to ensure future growth and success.
  • Collaborate with project management staff and individual contributors (contractors/freelancers); manage creative resources, including day-to-day operations as well as setting goals and objectives and ensuring ongoing development of staff


  • Five (5) years of the following experience:
    • Organizational/Production-related experience in a creative environment
    • Strong communication skills, with the ability to effectively interact and foster relationships with multiple levels of staff within the organization
    • Project management and process improvement experience
    • Manage, coach, and lead staff
    • Budget forecasting, development, and oversight
    • Microsoft Office Suite, with advanced skills in MS Project; previous SharePoint experience
    • Ability to leverage technology to maximize departmental efficiencies and simpify and improve workflow


The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

This position not a match with your skills? 
Click here to see other opportunities.

Be sure to follow us on Twitter #TheAHALife

EOE/Protected Veterans/Persons with Disabilities


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