American Heart Association

Rural Quality Improvement Manager

Location US-WI-Milwaukee
Posted Date 2 months ago(6/17/2022 1:21 PM)
Requisition ID
Job Category
Health Strategies
Position Type
Full Time


Are you ready to join an organization where you can be a relentless force for a world of longer, healthier lives?


Envision all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every single day. Is it easy? No. Is it worthwhile? You bet!


This is satisfying work that makes a real difference in people's lives. You can achieve professional growth with personal fulfillment. You will connect with people and make a lifesaving impact. You will partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare.


#TheAHALife is our company culture, our way of life, reflecting our diversity and inclusion, our focus on work-life satisfaction, and our Guiding Values - Check out this hashtag on Facebook, Instagram, and Twitter today!


The American Heart association has an excellent opportunity for a Rural Quality Improvement Manager!


This is a full time, benefits eligible, grant funded opportunity. Current funding will expire on 06/30/2025.


Please note: This position can be home office based in a virtual work role serving a specific region(s) geographically/remotely and possibly from a regional AHA office if applicable. Hiring manager will define the region/territory/market. This may be subject to change, especially in a virtual coverage capacity.


This individual will be responsible for providing Rural Get With The Guidelines® and certification program(s) advanced account services and building on established relationships with hospital, health system, and/or National Corporate customers and outpatient facilities.  Responsible for rural hospital recruitment & management of the sales processes, customer retention strategies, and activities to insure excellence and attention to details, support and service effort.  Also, responsible for daily operations and implementation of client supported project, program, or promotion, including quality improvement consultation on evidence-based guidelines of care, collaborative group facilitation, issue management, tracking, and reporting on achievement to defined goals.  Demonstrate knowledge of Quality Improvement skills related to program and products and have the ability to acquire a validated understanding of Information Technology as it relates to the program/product after training. Able to apply knowledge to the field of account management responsibility.


  • Engage with clients at hospitals, healthcare systems, and/or outpatient settings, to implement and deliver program and product services, including active data collection, decision support tools, model practice sharing, peer to peer networking, collaborative facilitation, quality improvement consultation, application of education resources, and building a program site team/infrastructure for success
  • Provide outstanding account support to build and maintain a positive relationship in collaboration with region staff and leadership. Review program participation and opportunities for expansion into additional quality programs. Skilled in seeking out program/product champions at the customer site, establishing relationships with key partners and decision makers/influencers in C-suite or executive positions as well as crucial relationships with front line leaders, program Medical Directors, and data abstractors
  • Prioritize, plan, and deliver both accredited and non-accredited workshops
  • Collaborate with sales, contracting, and operations team on the development and implementation of comprehensive territory/state plans to achieve organizational goals, and reduce health disparities
  • Document activities in customer relationship management tools such as Microsoft Dynamics. Provide access and delivery of information through PMT, IRP and other Health IT systems. Record and report on account interactions and execution of the supported initiative including supervising progress and reporting
  • Collaborate with appropriate hospital teams to identify and resolve compliance issues and facilitate program engagement and optimization towards care excellence & recognition, product, service value and return on investment


  • Bachelor’s Degree or equivalent work experience
  • Two (2) – Five (5) years of validated experience
  • Experience in an acute care hospital or health care setting working directly on clinical quality or process improvement projects, or a national cardiac or stroke clinical quality improvement program that incorporates data capture within process improvement framework
  • Experience in rural health, public health or hospital/healthcare systems for Coronary Artery Disease (CAD) Acute Coronary Syndrome (ACS) Stroke, Heart Failure
  • Excellent in advanced PowerPoint, Word and Excel and delivering power Point presentations to both large and small groups
  • Strong interpersonal and relationship building skills
  • Excellent oral and written communication
  • Ability to travel up to 30% local and overnight stay as needed


Preferred Skills:


  • Certified Professional in Healthcare Quality (CPHQ) is preferred, or Certified Health Education Specialist, or a clinical degree in health services
  • Experience in collaborative learning groups.
  • Experience in healthcare quality improvement systems
  • Familiarity with Systems of Care work or understanding of EMS, Payers, CMS



Compensation & Benefits

Competitive salary offered.  Our Rewards & Benefits package not only gives you the total benefits you want, but also goes above and beyond with innovative programs to develop your skills – helping you grow and thrive at the American Heart Association.


The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.

At American Heart Association | American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.

This position not a match with your skills? 
Click here to see other opportunities.

Be sure to follow us on Twitter #TheAHALife

EOE/Protected Veterans/Persons with Disabilities


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